Warranty Policy
Information about your statutory warranty rights, manufacturer warranty coverage, and how to report a product fault.
Overview
This Warranty Policy explains the guarantees that apply to products purchased from Altoneer LLC, including your statutory rights as a consumer and any additional manufacturer warranty offered on our products. It also explains how to report a fault and what happens after you contact us.
Statutory Protection
Your statutory rights remain separate from and are not reduced by any additional manufacturer warranty.
2-Year Manufacturer Warranty
Where offered on a product, the additional manufacturer warranty applies for 2 years from the date of purchase.
Statutory Warranty
All goods sold through our store are covered by the statutory warranty for defects, as provided under applicable consumer protection law.
If an item you purchased is faulty or does not conform to what was agreed at the time of sale, you are entitled to a remedy.
Depending on the circumstances, this may include repair or replacement of the item and, where the law allows, a price reduction or a refund.
This statutory warranty exists independently of any manufacturer warranty and is not reduced or replaced by it.
Manufacturer Warranty
Where a product carries an additional manufacturer warranty, it applies for 2 years from the date of purchase.
This manufacturer warranty is provided on top of, and does not limit, your statutory rights as described above.
If you are unsure whether a specific product includes a manufacturer warranty, please contact us using the details below and we will confirm this for you.
How to Report a Fault
If you believe a product you purchased is defective, please get in touch with us as soon as possible so we can help resolve the issue.
Describe the Fault
Describe the fault as precisely as possible, including when it appeared and how it affects your use of the product.
Include Your Order Number
Include your order number so we can quickly locate the relevant purchase.
Add Photos or Video
Where possible, attach photos or a short video clearly showing the defect.
Once we receive your report, we will review the information provided and get back to you promptly to agree on the appropriate remedy, whether that is a repair, a replacement, or another solution consistent with your statutory rights.
Contact
If you need assistance with a warranty claim or would like to confirm the warranty available for a specific product, please contact us using the information below.
Altoneer LLC
565 Shelton st, Los Angeles, 90001, USA
Altoneer